About working at empire todayI talked Along with the saleman, following making an attempt the 800 number of which they instructed me that they had no manager. The salesman mentioned he would see about obtaining the "head" on the Denver office to talk to me.
Last but not least soon after a month received an answer. They sent precisely the same crew to repair it and perhaps they discovered it absolutely was a bigger trouble. Empire despatched once more a 3rd occasion inspector. Not surprisingly the floor is lousy. They did many issues setting up it. Edges are peeling off. Boards are so separated it which you can see the bottom boards. I have shed socks, my Little ones had ripped dresses (Little ones crawling) and many others. We don't desire to handle Empire any more. They are really using the services of folks that do not really know what They can be carrying out possibly to save some cash. But This can be the second time. Undesirable installations leading to bad floors. Need to be contacting and contacting them to acquire answers and so forth. We would like our money back. We don't desire to manage them any more. Dreadful working experience!!! They are only providing to replace it once more. We don't believe in them any more. We'll see when And the way this will almost certainly end. I am looking forward to the manager that is alleged to phone me today. I will keep updating.
Oct twelve, 2017 at nine:fifty one am I had carpet mounted in my upstairs about a 12 months ago. Obtaining the carpet was an issue in alone. The installers brought the incorrect carpet then they came on the wrong day and after that they didn’t have the proper content. Empire was giving me a tough time with the worth mainly because they insisted they introduced the best carpet when it had been clearly a less expensive one. Once everything was at last ironed out, the carpet started to warp bit by bit but definitely. I known as the 800 number and was placed on maintain time beyond regulation I named. After i at last received an individual, they claimed they'd demand me $35 to look at it and then depending on how bad it absolutely was they must discover a price…have you been kidding me?
From time to time they “see” the payment, in some cases they don’t. I’m informed two different things by two distinctive people today, and they are harassing me for payments they’ve experienced for months. It’s like no-one is chatting to each other. I guarantee I won't ever make use of them once more, and I’ll convey to everyone I understand to not in addition. So discouraged and irritated at this example. I must have just absent to Lowe’s or Property Depot…no less than they seem in order to Track down my get persistently….strangest, most annoying issue I’ve encountered as a house operator….in no way again.
I desire a day in addition to a set time for the next supposed appointment and during the weekend mainly because I am able to’t afford to pay for waiting around about all day long for No person to show up or call or maybe return a connect with .
Nevertheless It might be fantastic to have Empire stand driving their very poor installation and unintelligible customer service
LANTANA, TEXAS -- So back in July 2015 we www empiretoday com reviews alter the floors of a home we bought right before shifting in. We bought engineer hardwood floor. That point the practical experience was Alright. Crew did the job on time etc. They glue down the floor. We experienced some issues of regions sounding hollow and so they came designed holes and injected far more glue. But edges on the wood started to peel off a bit. I identified as and they arrived to repair it (about 3 times) after that I just stored on utilizing the markers they gave me so it would not show much. Nicely following two years it absolutely was unachievable to maintain performing that. Boards were cracking all around the dwelling and edges peeling even more.
Your team experienced a blank slate every time they came to accomplish the First installation. It ought to have been simple and painless. Now I really have to fork out to your team’s very poor organization follow. Thank you for taking the time to review my worry.
Thanks for bringing your concerns to our consideration. We sincerely apologize for your knowledge, and know that we’ve spoken for you with regard towards your concerns. If you continue on to possess concerns remember to Speak to us at customersupport at empire-today.com.
I dont really know what i need to do to get crap mounted and have them out of my dwelling. This has become a complete disruption to our lives and it even now isnt around. Aid!
Repair service folks have consistently been cancelling and will’t manage to get out to her home for service. They connect with and never present up.
I termed customer service a number of times more than a class of months. CS sent the first installer (Miguel) to return out to my home with glue to glue the boards back again with each other.
In spite of everything, I devote my workdays inside of a plush office without guide duties and these fellas devote their time working day in and day trip... pounding, lifting, moving significant furnishings, etcetera. Getting greeted with hostility ideal out from the gate wouldn't motivate me to carry out the very best job I could do.
The installer stored expressing he necessary to get back to Va Seaside, they desired to get household ahead of it bought dim. Unacceptable. I have two Little ones in your house without any kitchen area extended than expected, for a longer period than desired! I need Yet another crew out at my residence to finish this task and to complete it with excellence!